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- Troy, MIThis is THE BEST company! They were so very helpful. Be lost our sweet yorkie Lizzie. She was 13 years old and a part of our family. The company was able to schedule a pickup that day. The gentleman was amazing. Cyril was his name. He was patient, nice, and very helpful. My 7 year old was having a really hard time with the loss. He politely suggested she right a note for Lizzie on the box. That helped her so much. We really really appreciated that. After the process was completed they came and delivered (in person) her paw print, which was beautifully made. This company has, bar far the best customer service, I have ever experienced. I would absolutely recommend the company.
- Cleveland, OHthank you for the kindness in this difficult time. My little girl, Angel, passed a few days ago, unexpectedly. She was a rescue, found paralyzed and unwanted. I not only wanted her, I cherished her; FC honored her life and her bravery. There is no good time to lose your friend, and the grief is great. FC helped at least to remove some of the anxiety. I have her home with me now and am grateful for the kindness and compassion of your staff.
- Cleveland, OHOur best friend had to be euthanized yesterday. What I didn't expect was logistical mistakes on the part of FC. This was not the experience we needed during this difficult time. I was told over the phone that we could elect to have our pet's remains delivered to us directly, or to the clinic. After consulting with my spouse, I called the office back around 9:15 A.M.; indicating our preference for a clinic drop off so we could avoid a 'window' of time and the stress that comes with waiting on someone. The staff made it clear during our conversation that the remains would be delivered today, and that their window of delivery times is normally 12pm-4pm. We never received a call though, and after waiting until almost 5:30 P.M., I called back inquiring about the status. I was then told that there must have been a mistake and that the instructions they had on file were contrary to what we requested and that now the delivery would be delayed. This has taken an almost unbearable experience and somehow made it even worse.
- Northwest IndianaMy 17 year old dog crossed over the rainbow bridge. Everyone at Faithful Companion was so kind and patient and compassionate and professional. Your company helped make a heartbreaking time for me more easy to get through. Your kindness is appreciated. P.S. I have posted on the "Park Forest Residents and Stakeholders" FB page and recommended you. I provided your phone number and website link. I hope that generates some business down the road. Thank you all so very much! Pamela Moore, 7/6/2023
- Charlotte, NCEven though it says Charlotte, I live in Columbia, SC. This company has gone above and beyond to ensure my family member Drakkar was handled with respect and dignity. I was given the remains in a beautiful wooden box, and his paw print to bake as an ornament to hang on the tree. Gone but never forgotten. Thank you!
- Northwest IndianaLosing Scully to lymphoma has broken my heart. Trying to make arrangements when I couldn't even breathe properly was difficult in itself, having to speak such somber words in addition almost an impossibility. Jeremy helped me through the phone calls with patience, warmth and empathy. Brayden arrived with pure professionalism and kindness. Then with the utmost care and respect he took our Scully girl for a ride. The very next day Sal brought her home bright and early and here she will be. I am overwhelmed and astonished with the care and quick process. Thank you for everything.
- Charlotte, NC7.2.23 We have had many of our beloved pets cremated in the past. This was our first experience with Faithful Companions and I have never been so pleased with the staff and overall experience. It is certainly an emotional time for us all and the care and compassion that you gave to us will never be forgotten. We will be a return customer for sure. Thank you all once again for the kindness and care for our sweet Ellie.
- Troy, MIToday 6-27-23 I had my pet Luna, handled by the staff in Troy. Twenty years of having my pets cremated, and I was blown away by this whole staff. Care, was the greatest I've ever experienced. I will return again. Thank you
- Northwest IndianaMy baby girl Lexi passed yesterday day June 26 and you picked her up and Jeramy was awesome very caring because I was a mess and you returned her this morning June 27th ,because I broke down when the gentleman handed me her ash’s I didn’t get his name but I could see in his eyes he cared and gave me a hug ,again thank you from the bottom of my heart
- Cincinnati/Dayton, OHThank you so much for your quick and wonderful service. Everyone was so kind and understanding and the engraved box holding our sweet girl Vassi is beautiful. Thank you!!!!